Resume
OBJECTIVE:
To obtain a Systems Administrator / Support Specialist position with
opportunities to update and maintain critical technology solutions.
EXPERIENCE:
10/2001 – 7/2003
Yp.net Internet Services,
Mesa,
AZ,
www.yp.net
Senior Systems Administrator / Help Desk Supervisor
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Planned, Implemented and maintained corporate software and hardware
standards for Windows 2000, FreeBSD and Red Hat Linux.
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Planned, Implemented and maintained corporate Intranet sites, proxy
servers, intrusion detection systems, remote access and VPN services
and Exchange 2000 servers.
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Planned, implemented and maintained Open Source software such as Red
Hat Linux and FreeBSD.
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Planned and executed the migration of two Windows NT 4 domains to
Windows 2000 Active Directory.
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Sole support for 35 heterogeneous servers and approx. 250
workstations.
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Managed the internal helpdesk processes and all related personnel.
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Received consistent positive feedback from my direct supervisor for
quality of work ethics and technical capability.
4/2001 – 10/2001
UPS Technical Support
Center, Phoenix, AZ.
Systems Administrator / Helpdesk support staff
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Technical support and systems administration for all UPS technology
in the state of Idaho, New Mexico and Arizona.
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Remote management of all systems including Windows NT Server and
Workstation, Novell, OS/2, as/400 and UNIX mainframes.
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Supported all proprietary UPS systems to maintain maximum uptime.
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Received consistent praise and positive feedback for quality of
service and customer care.
9/2000 – 3/2001
MCI WorldCom / Hewlett Packard Pavilion project, Chandler, AZ.
Helpdesk Support Solaris Administrator
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Managed Solaris servers which supported inbound technical support
calls for the Hewlett Packard Pavilion personal computer line.
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Responsible for Computer Operator and Backup Operator duties.
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Received consistent praise and positive feedback for quality of
service and customer care.
2/1999 - 9/2000
Sears, Prescott,
AZ
Computer Technician
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In-store and on-site computer technician for all retail computers
sold by Sears with extended warranties including Acer, Apple,
Compaq, E-Machine, Hewlett Packard, and Packard Bell.
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Performed in-store and on-site tutoring, troubleshooting, repairs
and upgrades.
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Received consistent praise and positive feedback for quality of
service and customer care.
EDUCATION:
Microsoft Certified Systems Administrator, Current
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Completed the core 4 exams required to hold an MCSA certification.
Microsoft Tech-ED, 6/2003
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Attended Microsoft Tech-Ed in
Dallas,
TX, for 7 days of hands-on
training in a multitude of Microsoft products and technologies.
Rio Salado Community College, Current
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Various continuing education courses in the Information Technology
field, including Microsoft, Cisco, UNIX, Linux and Novell. I am
currently pursuing an Associates Degree in Computer Science.
HP Technical Support Certification, 10/2000
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Certification received for completion of the Hewlett Packard Solaris
technical support program.
The Bryman
School, AA, 12/1993
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Graduated from the Medical Assistant program at The Bryman School as
a Certified Medical Assistant. I am CPR and first aid certifiable.
References available upon request.
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